Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- Home Office · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- IBM United Kingdom Ltd
- Value
- £8,721,260
- Procedure
- Open procedure (above threshold)
- Sector
- IT services · Software support services (CPV 72261000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date1 Aug 2025
- Published28 Jan 2026Published 180 days after the contract date
Description
This notice is for the award of the Level 2 Support contract for Crossing the Border Platform and applications. Crossing the Border (CtB) is the steady state services and products which control the flow of people and services across the UK border. This is done principally via the Primary Control Points, mediated by a Border Force officer, or via an e-gate indirectly supervised by Border Force officer/s. Information from ports is processed by a central collection of systems, hosted in the cloud and on premise. These systems are built on top of a number of infrastructure platforms, leveraging a hybrid cloud model. The supplier will provide level 2 support to ensure reliance and service of central systems, supporting a 24 hours a day 365 days a year operation, requiring high degrees of resilience and availability. The existing applications run on diverse technological stacks and have been delivered over a 3-year programme and are expected to evolve over the next 5 years in line with gove…
About the supplier
IBM United Kingdom Ltd: every public contract they have won, plus their Companies House record (company 00741598).