Contract award · 16 Mar 2026

SaaS Respond - Corporate Complaints solution

City of Bradford Metropolitan District Council awarded “SaaS Respond - Corporate Complaints solution” to Respond Group Ltd (trading as Aptean) for £84,942.

No competitionIT servicesYorkshire and the Humber

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
City of Bradford Metropolitan District Council · Regional or local authority
Value
£84,941.98
Procedure
Direct award
Sector
IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
Timeline
  1. Contract date16 Mar 2026
  2. Published27 Mar 2026Published 11 days after the contract date

Description

Annual licence, support and maintenance Direct Award as sole supplier of solution in place

About the supplier

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