Contract award · 5 Jun 2026

Customer Portal Contract 2026

West Kent Housing Association awarded “Customer Portal Contract 2026” to Plentific Ltd for £188k on 5 Jun 2026.

Software & information systemsSouth East

Value £188k
WinnerPlentific Ltd SME

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Supplier
Plentific Ltd SME
Value
£187,850
Procedure
Call-off from a framework agreement
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date5 Jun 2026
  2. Published25 Jun 2026Published 20 days after the contract date

Description

*This is for information only, as the contract has been awarded*. West Kent Housing Association is seeking a Supply Partner for the provision of a proven and secure Customer Portal, with recent experience of interoperating with Civica Cx Housing Management System (HMS) at other Housing Associations, to include the following functionality: Rent information, Rest Statements, Make Payment, Request / Raise a Repair, Track a Repair, Update household information, view tenancy documents and raising requests. The contract will be for an initial 3-year term, with the option to extend for a further year. We intend to award the contract via the Crown Commercial Services G-Cloud Framework 14, to enable us to select the Supply Partner who best meets our requirements.

About the supplier

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