Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- University of Southampton · Body governed by public law
- Supplier
- STA International Limited SME
- Value
- £79,220
- Procedure
- Call-off from a framework agreement
- Sector
- Financial & insurance services · Corporate finance and venture capital services (CPV 66122000)
- Region
- South East
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date19 Jan 2025
- Published20 Jan 2025Published 1 day after the contract date
Description
The University of Southampton is looking to obtain external debt recovery services. Typically, student debt is passed to the Credit Control (CC) team after a set of 4 emailed Dunning reminders have been sent to the student from the Fees team, and where the student has failed to respond. Other situations when student debt is passed to CC will be when a student has requested a bespoke payment plan or has left the UoS and would no longer receive the 4 automated emails from the Fees team. An active telephone, email and letter campaign is then used to target these non-payers to establish a reason for non-payment and ultimately collect the debt. There are times when none of the above actions are successful, and the UoS then requires the assistance of a third party to recover the debt. The Supplier is required to act on the University's behalf to collect overdue student debt which will be a minimum of 60 days old at the time of referral.
About the supplier
STA International Limited: every public contract they have won, plus their Companies House record (company 02893487).