Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- East Sussex Healthcare NHS Trust · Body governed by public law
- Supplier
- Patients Know Best Limited SME
- Value
- £487,404
- Procedure
- Call-off from a framework agreement
- Sector
- Software & information systems · Industry specific software package (CPV 48100000)
- Region
- South East
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date8 Apr 2025
- Published8 Apr 2025Published the same day
Description
The Trusts within Sussex ICS have procured Patients Know Best (PKB), which is branded My Health and Care Record (MHCR) in Sussex. It is governed by the Our Care Connected programme responsible for implementation across Sussex NHS Trusts. This is a collaborative programme between the Trusts in Sussex. MHCR currently provides patients with next day access to their blood test results (1 million per week). In addition, it is available to all acute patients on a planned care pathway to support their waiting and inform them about resources available to them. MHCR reduces patient calls to the trusts and provides information about waiting times. It also sends appointment letters to patients digitally and reduces postage and SMS costs by sending notifications via the NHS App.
About the supplier
Patients Know Best Limited: every public contract they have won.