Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) · Body governed by public law
- Supplier
- Maintel Europe Ltd
- Value
- £361,959.70
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Postal & telecoms services · Telecommunications services (CPV 64200000)
- Region
- Wales
- Official notice
- 005317-2026 on Find a Tender
- Timeline
-
- Contract date1 Oct 2025
- Published21 Jan 2026Published 112 days after the contract date
Description
Hywel Dda University Health Board (HDUHB) have awarded a contract to replace their existing on-premises and cloud legacy model for telephony modernisation and award a new subscription-based agreement with the same provider, Maintel Europe Limited. The requirement is utilised to support the Mitel phone systems used throughout the Health Board; Digital Services are 75% of the way through a project to modernise this telecommunications infrastructure and move away from legacy Mitel and Philips phone systems to a new cloud hosted environment that will host the cloud version Mitel phone system. This solution has arisen due to several limitations with the current agreement: - The inability to monitor and use diagnostic tools to assess voice quality issues immediately and retrospectively, or to assess calling capacity to ensure we are not paying for too many telephone lines, - The telecommunications environment is being changed and any changes to this environment will incur additional costs a…
About the supplier
Maintel Europe Ltd: every public contract they have won, plus their Companies House record (company 02665837).