Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Department for Business and Trade · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- British Telecommunications plc
- Value
- £322,687
- Procedure
- Call-off from a framework agreement
- Sector
- Postal & telecoms services · Telecommunication services except telephone and data transmission services (CPV 64220000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date26 Aug 2026
- Published22 Sep 2026Published 27 days after the contract date
Description
Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.
About the supplier
British Telecommunications plc: every public contract they have won, plus their Companies House record (company 01800000).