Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Transport for London · Body governed by public law
- Supplier
- Verian Group UK Ltd
- Value
- Not published
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Research & development · Research services (CPV 73110000)
- Region
- London
- Official notice
- 016993-2026 on Find a Tender
- Timeline
-
- Contract date18 Feb 2026
- Published25 Feb 2026Published 7 days after the contract date
Description
A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.
About the supplier
Verian Group UK Ltd: every public contract they have won, plus their Companies House record (company 13663077).