Contract award · 23 Jan 2026

​​Generative AI for customer contact - Live Trials​

Defra awarded “​​Generative AI for customer contact - Live Trials​” to Methods Business and Digital Technology for £405k on 23 Jan 2026.

Business servicesLondon

BuyerDefra
Value £405k

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Defra · Ministry or any other national or federal authority, including their regional or local subdivisions
Value
£405,400
Procedure
Call-off from a framework agreement
Sector
Business services · General management consultancy services (CPV 79411000)
Region
London
Timeline
  1. Contract date23 Jan 2026
  2. Published23 Jan 2026Published the same day

Description

Building on the foundation phase, this project will introduce Generative AI agents to support two services through alpha and beta testing. It will assess their effectiveness of Generative AI against these use cases and build evidence to support future investment

About the supplier

More from Defra

All contracts

More won by Methods Business and Digital Technology

All contracts

Recent business services contracts

Sector overview