Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Melton Borough Council · Regional or local authority
- Supplier
- IEG4
- Value
- £257,665
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- IT services · Customer Relation Management software development services (CPV 72212445)
- Region
- East Midlands
- Official notice
- 017227-2026 on Find a Tender
- Timeline
-
- Contract date22 Jul 2025
- Published26 Feb 2026Published 219 days after the contract date
Description
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.
About the supplier
IEG4: every public contract they have won, plus their Companies House record (company 05733146).