Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Newcastle City Council · Regional or local authority
- Supplier
- Aws Emea Sarl UK
- Value
- Not published
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Software & information systems · Communication and multimedia software package (CPV 48500000)
- Region
- North East
- Official notice
- 017533-2025 on Find a Tender
- Timeline
-
- Contract date22 Apr 2025
- Published29 Apr 2025Published 7 days after the contract date
Description
To update the current telephony System with a Digital and cloud based solution throughout NCC locations. There have been 49 incidents being logged with ICT in the last 6 months. These have been for a range of issues from calls dropping, audio problems and inability to transfer calls. This is not sustainable. A cloud telephony solution offering a range of services and features such as Amazon Connect (Contact Centre System), has extensive storage and AI capabilities. It is widely used by organisations and governments due to its high security and compliance features. It was also named as a leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service (Gartner are a research agency that provide unbiased insight into key players in many markets).
About the supplier
Aws Emea Sarl UK: every public contract they have won, plus their Companies House record (company FC034225).