Contract award · 29 Apr 2025

Hybrid, Bulk and Digital Mail Services

West Lothian Council awarded “Hybrid, Bulk and Digital Mail Services” to Critiqom for £800k on 29 Apr 2025. Awarded without open competition.

No competitionBusiness servicesScotland

Value £800k
WinnerCritiqom SME

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
West Lothian Council · Regional or local authority
Supplier
Critiqom SME
Value
£800,000
Procedure
Award procedure without prior publication of a call for competition
Sector
Business services · Mailing-list compilation and mailing services (CPV 79570000)
Region
Scotland
Timeline
  1. Contract date29 Apr 2025
  2. Published29 Apr 2025Published the same day

Description

Hybrid and Bulk Mail Services is available across the council and current service users include Revenues, Housing, Anti-Poverty Service and Planning. In the period July 2023 to June 2024 a total of 193,364 items of bulk mail were issued and 143,659 items of hybrid mail were issued. There was a requirement for the ongoing use of hybrid and bulk mail as well as digital mail options. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items, including SMS and E-mail communications. The use of hybrid, bulk and digital mail services will facilitate further transformational change and reduce the costs of print, production and mailing when compared to traditional methods. Additional information: This is a call-off from the Scottish Governments Postal S…

About the supplier

  • Critiqom: every public contract they have won.

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