Procedure
Procedure as published: Other -.
Key facts
- Buyer
- Isle of Wight Council · Regional or local authority
- Supplier
- Cinos Limited SME
- Value
- £196,526.47
- Procedure
- Other -
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- South East
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date28 Apr 2025
- Published28 Apr 2025Published the same day
Description
Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. Additional information: Please note that the call-off contract is a mix of both supplies and services. Call off contract following further competition via Network Services 3 Framework (CCS RM6116). Commencement date 19 May 2025, go live date expected to be 30 September 2025 with support and maintenance from this date until 29 September 2028. The option for 2 x 12-month extensions is possible at the sole discretion of the Authority, meaning the final possible contract date is 29 September 2030. The cost set out relates to the 3 year initial term only. The whole potential life cost depending on CPI for years 4 and 5 could be approx. £307,810.79 (an additional £111,284.32).
About the supplier
Cinos Limited: every public contract they have won, plus their Companies House record (company 06414023).