Contract award · 25 Feb 2026

CISCO BREAK/FIX AND LICENSING SUPPORT

Cardiff and Vale University Health Board awarded “Cisco Break/fix and Licensing Support” to Whitespider Enterprise Services Limited for £163k.

No competitionIT servicesWales

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Cardiff and Vale University Health Board · Body governed by public law
Value
£162,509.78
Procedure
Award procedure without prior publication of a call for competition
Sector
IT services · Software supply services (CPV 72268000)
Region
Wales
Timeline
  1. Contract date25 Feb 2026
  2. Published3 Mar 2026Published 6 days after the contract date

Description

This agreement provides break/fix hardware support and Cisco software licensing renewals (including DNA subscriptions) for the All Wales Medical Genomics Service (AWMGS) network at the Cardiff Integrated Genomics Centre. It ensures continued maintenance of the Cisco infrastructure supporting critical genomic services, including next-business-day hardware replacement, proactive monitoring, licence tracking, and centralised management to maintain a resilient, secure, and compliant network environment.

About the supplier

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