Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Cardiff and Vale University Health Board · Body governed by public law
- Supplier
- Wavenet Ltd
- Value
- £24,665.16
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- Wales
- Official notice
- 019866-2026 on Find a Tender
- Timeline
-
- Contract date5 Mar 2026
- Published5 Mar 2026Published the same day
Description
This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure
About the supplier
Wavenet Ltd: every public contract they have won, plus their Companies House record (company 03919664).