Contract award · 26 Feb 2026

ChatHealth Software

Cambridgeshire Community Services NHS Trust awarded “ChatHealth Software” to Leicestershire Partnership NHS Trust (LPT) for £25,156.

No competitionHealth & social careEast of England

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Cambridgeshire Community Services NHS Trust · Body governed by public law
Value
£25,155.65
Procedure
Award procedure without prior publication of a call for competition
Sector
Health & social care · Miscellaneous health services (CPV 85140000)
Timeline
  1. Contract date26 Feb 2026
  2. Published13 Mar 2026Published 15 days after the contract date

Description

Key patient benefits include: • Improved choice for service users about how to access healthcare. • Overcomes stigma - contacts often begin anonymously. • Easier access for vulnerable groups - e.g., improved uptake from adolescent males compared with face-to-face clinics. Value for money: • Earlier contact, due to low barriers to access, prevents escalation to more costly interventions. • Released time to care if implemented with a triage model, only a small percentage of messaging-based enquiries get escalated to face to face intervention. • Improved inter agency working and reduced duplication.

About the supplier

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