Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Supplier
- Top Desk UK Limited
- Value
- £132,250.70
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- North East
- Official notice
- 022841-2024 on Find a Tender
- Timeline
-
- Contract date10 Jul 2024
- Published23 Jul 2024Published 13 days after the contract date
Description
Topdesk is the IT Service Management Tool (ITSM) used by the Colleague Care Team to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.
About the supplier
Top Desk UK Limited: every public contract they have won, plus their Companies House record (company 05396062).