Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Govia Thameslink Railway Limited · Train Operating Company
- Supplier
- The Happy Consultancy Group SME
- Value
- £618,098.50
- Procedure
- Negotiated procedure with prior call for competition
- Sector
- Business services · Personnel-training services (CPV 79632000)
- Region
- London
- Official notice
- 028673-2025 on Find a Tender
- Timeline
-
- Contract date27 May 2025
- Published30 May 2025Published 3 days after the contract date
Description
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
About the supplier
The Happy Consultancy Group: every public contract they have won, plus their Companies House record (company 09658948).