Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- Hull City Council · Regional or local authority
- Suppliers
- Choices and Voices Care LTD, Coram SME, RRC Ltd
- Value
- £60,000 across 3 lots
- Procedure
- Open procedure
- Sector
- Health & social care · Social work services (CPV 85310000)
- Region
- Yorkshire and the Humber
- Official notice
- 028769-2025 on Find a Tender
- Timeline
-
- Contract date15 May 2025
- Published30 May 2025Published 15 days after the contract date
Description
The Children Act 1989 requires Councils, which provide children’s services, to set up a three stage complaints process. Councils must make sure they administer the procedure properly and effectively, considering the extensive guidance available. The key elements of the Independent Complaints Officer Service are to provide: • an independent and objective view about the investigation of complaints. • highly sensitive investigations within the authority in relation to complaints under the Children Act made by children, young people and their families. • a provision of a comprehensive, open, transparent and fair consideration of the complaint by scope and defining limitations of the complaint to be investigated • Sensitive and thorough interviewing of the complainant; consideration of social work records and other relevant information; interviewing staff and other people relevant to the complaint; and analysing information. • Produce a high-quality report which is analytical, factual, evi…
Lots in this award
| Lot | Supplier | Value |
|---|---|---|
| Provision of Independent Complaint Officers Framework | Choices and Voices Care LTD | £20,000 |
| Provision of Independent Complaint Officers Framework | Coram SME | £20,000 |
| Provision of Independent Complaint Officers Framework | RRC Ltd | £20,000 |
About the suppliers
Choices and Voices Care LTD: every public contract they have won, plus their Companies House record (company 08745542).
Coram: every public contract they have won.
RRC Ltd: every public contract they have won.