Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- H M Revenue & Customs · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- Restore Digital
- Value
- £140,000,000
- Procedure
- Open procedure
- Sector
- Printed matter · Printed matter and related products (CPV 22000000)
- Region
- London
- Official notice
- 029097-2023 on Find a Tender
- Timeline
-
- Contract date25 Aug 2023
- Published3 Oct 2023Published 39 days after the contract date
Description
HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: • Improved customer experience through more convenient, faster means of transacting with HMRC • Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work • Opportunities to drive increased compliance and close the tax gap • Increased efficiency and value for money HMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. The initial service lines to be delivered under the contract shall include: - The provision of …
About the supplier
Restore Digital: every public contract they have won, plus their Companies House record (company 04624743).