Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Care Quality Commission · Body governed by public law
- Suppliers
- Choice Support SME, National Voices SME
- Value
- £8,742,856 across 2 lots
- Procedure
- Restricted procedure
- Sector
- Business services · Business and management consultancy and related services (CPV 79400000)
- Region
- North East
- Official notice
- 031156-2026 on Find a Tender
- Timeline
-
- Contract date26 Mar 2026
- Published2 Apr 2026Published 7 days after the contract date
Description
The provision of trained members of the public, known as Experts by Experience (ExEs), to support our assessments of regulated health and care services and our understanding of the quality of care across regulated services in England. The CQC Experts by Experience Services support the delivery of a programme of work referred to as the CQC Experts by Experience (ExE) programme. The ExE programme is founded on the fundamental principle of helping people who use services to make their voices, views and experiences heard. The programme delivers evidence and insight to CQC through regulatory and engagement activities. Experts by Experience have current or recent (within the past 8 years, or within 4 years for maternity services) lived experience of using, or being a family carer for someone who uses, the services we regulate. Experts by Experience help us gather the evidence that we use to make judgements about the quality of care. People often find it easier to speak to someone who has a …
Lots in this award
| Lot | Supplier | Value |
|---|---|---|
| Experts by Experience: CQC Experts by Experience Services | Choice Support SME | £7.45m |
| Experts by Experience: CQC Public Engagement Network | National Voices SME | £1.3m |
About the suppliers
Choice Support: every public contract they have won, plus their Companies House record (company 08971493).
National Voices: every public contract they have won, plus their Companies House record (company 03236543).