Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") · Body governed by public law
- Supplier
- Mozaic Services Ltd SME
- Value
- £3,000,000
- Procedure
- Restricted procedure
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- Scotland
- Official notice
- 042582-2026 on Find a Tender
- Timeline
-
- Contract date8 Apr 2026
- Published8 May 2026Published 30 days after the contract date
Description
The scope of this procurement is currently for NSS ITSM at present. Currently NSS has a need for approximately 500 ‘agents’ that will use the platform. The end user / customer numbers should be considered as NSS wide (approximately 3,500 staff) for the purposes of this procurement. As part of the ‘Once for Scotland’ initiative, NSS anticipates extending these ITSM capabilities to other NHS Scotland boards as service maturity increases. Additionally, with the planned integration of NHS Education for Scotland (NES), shared ITSM services are expected to be implemented across both organisations. Therefore there is a requirement for scaling potential. Current Platform and Transition Plans: NSS is currently contracted with a SaaS platform that delivers ITSM functionality, along with modular features for Project, Programme, and Portfolio Management Services (PPPMS) and timesheet recording. NSS intends to transition away from these modular components to alternative solutions once the new ITSM…
About the supplier
Mozaic Services Ltd: every public contract they have won, plus their Companies House record (company 08381818).