Contract award · 26 May 2026

Mental Health Service Users Benefits Advice Services

Cardiff and Vale University Health Board awarded “Mental Health Service Users Benefits Advice Services” to Riverside Advice for £252k.

No competitionHealth & social careWales

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Cardiff and Vale University Health Board · Body governed by public law
Supplier
Riverside Advice SME
Value
£252,400
Procedure
Award procedure without prior publication of a call for competition
Sector
Health & social care · Community health services (CPV 85323000)
Region
Wales
Timeline
  1. Contract date26 May 2026
  2. Published1 Jun 2026Published 6 days after the contract date

Description

Cardiff and Vale University Health Board intends to commission a community-based Mental Health Welfare Benefits and Debt Advice Service for adults aged 18+ experiencing mental health difficulties across Cardiff and the Vale of Glamorgan. The service will provide specialist, holistic advice and casework support to address complex welfare benefits and debt issues, recognising the interrelationship between financial hardship and mental health. The service will support individuals to maximise their income by ensuring access to all appropriate welfare benefits, provide representation and assistance with appeals, and offer specialist debt advice including debt management, negotiation with creditors, and access to appropriate debt relief options. It will focus on early intervention and prevention to reduce the escalation of financial problems, including the risk of homelessness and crisis situations, and will aim to improve financial resilience and long-term independence. Delivery will be fl…

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