Contract award · 27 May 2026

Provision of Contact Centre Software

Tees, Esk and Wear Valleys NHS Foundation Trust awarded “Provision of Contact Centre Software” to British Telecommunications plc for £227k.

No competitionTelecoms equipmentNorth East

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Value
£226,800
Procedure
Award procedure without prior publication of a call for competition
Sector
Telecoms equipment · Telecommunications system (CPV 32524000)
Timeline
  1. Contract date27 May 2026
  2. Published10 Jun 2026Published 14 days after the contract date

Description

Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.

About the supplier

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