Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Housing Solutions · Body governed by public law
- Supplier
- Davies Group Limited
- Value
- £75,000
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Business services · Call centre (CPV 79512000)
- Region
- South East
- Official notice
- 058369-2026 on Find a Tender
- Timeline
-
- Contract date17 Jun 2026
- Published22 Jun 2026Published 5 days after the contract date
Description
Housing Solutions awarded a contract for the provision of an Out of Hours Telephone service through a direct award under the Fusion21 Reactive Repairs and Empty Buildings Framework, Lot 5b. The service provides residents with access to a dedicated out-of-hours contact centre for the reporting and management of emergency repairs, urgent housing related issues, and other critical incidents outside normal business hours. The contract was awarded to Davies Group Limited in accordance with the terms of the framework. The service is designed to ensure continuity of customer support, effective call handling, triage, escalation and cordination of emergency responses, helping to maintain resident safety and service delivery standards outside standard operating hours. The contract is estimated to be up to GBP75,000 and has a fixed term of 2 years with no option to extend.
About the supplier
Davies Group Limited: every public contract they have won, plus their Companies House record (company 06479822).