Contract award · 9 Sep 2025

Contact Centre Telephony Solution (662-AHL)

NSAH (Alliance Homes) Ltd awarded “Contact Centre Telephony Solution (662-AHL)” to Maintel Europe Ltd for £674k on 9 Sep 2025.

Postal & telecoms servicesSouth West

Value £674k

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
NSAH (Alliance Homes) Ltd · Body governed by public law
Value
£673,666
Procedure
Restricted procedure
Sector
Postal & telecoms services · Telecommunications services (CPV 64200000)
Timeline
  1. Contract date9 Sep 2025
  2. Published26 Sep 2025Published 17 days after the contract date

Description

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will

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