Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- NHS Suffolk and North East Essex Integrated Care Board · Body governed by public law
- Supplier
- Suffolk Mind SME
- Value
- £177,092
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Health & social care · Health services (CPV 85100000)
- Region
- East of England
- Official notice
- 063000-2025 on Find a Tender
- Timeline
-
- Contract date26 Jul 2025
- Published7 Oct 2025Published 73 days after the contract date
Description
The SNO service consists of two trained helpline staff working from 6.30pm to 1.00am manning the incoming calls, ansaphone, emails and texts throughout the night. RAG rating and prioritising calls. - The staff on the helpline shall: • Support the client with their immediate crisis and assist them to develop strategies to deal with life events and gain insight regarding their mental wellbeing. • Suggest techniques for reducing anxiety and negative thoughts. • Focus on keeping the client safe and encouraging them to develop self-help strategies and resilience. • Signpost to the relevant service if deemed necessary when the call is ending, and the caller has not been de-escalated. • Call in the emergency services if required. The NHS Contract Variation will last one year from 1st April 2026 to 31st March 2027 The current service expires on 31st March 2026, and this will provide continuity of care for the registered clients. Recommissioning will be considered based on the findings of the …
About the supplier
Suffolk Mind: every public contract they have won, plus their Companies House record (company 02611510).