Contract award · 12 May 2025

CRM System Configuration

South Yorkshire Mayoral Combined Authority awarded “CRM System Configuration” to TTEC Consulting Limited for £2m. Awarded without open competition.

No competitionIT servicesYorkshire and the Humber

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
South Yorkshire Mayoral Combined Authority · Regional or local authority
Value
£2,000,000
Procedure
Award procedure without prior publication of a call for competition
Sector
IT services · Software configuration services (CPV 72265000)
Timeline
  1. Contract date12 May 2025
  2. Published13 Oct 2025Published 154 days after the contract date

Description

Provision of services in relation to a Microsoft Dynamics 365 CRM transformation. This will deliver a cloud-based, future-ready platform that addresses the Buyer's needs for improved service delivery, operational efficiency, and data-driven decision-making.

About the supplier

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