Provision of a Customer Experience Insight and Survey Feedback Solution

Description

• Customer feedback management. This involves soliciting, collecting and reporting on customer feedback. The feedback programme is to be 'always on', enabling customers to deliver feedback at any time. • The supplier will provide bespoke insight services. The supplier can offer both the resources and expertise necessary to expand and enhance the customer data and insights that are currently available. This includes not only conducting surveys, but also supporting us in gathering, analysing, and integrating a broader range of customer information, ultimately providing us with a more comprehensive understanding of our customers to drive informed business decisions. • Customer panel management. Separately, XC also has a customer panel. The customer panel consists of people that have voluntarily signed up to a mailing list to receive regular surveys. The panel members are to be surveyed four times a year.