Contract award · 10 Oct 2025

Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services)

NHS Business Services Authority awarded “Future NHS Workforce Solution (including Electronic Staff Record…” to Infosys Ltd for £1.17m on 10 Oct 2025.

Business servicesNorth East

Value £1.17m
WinnerInfosys Ltd

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
NHS Business Services Authority · Body governed by public law
Supplier
Infosys Ltd
Value
£1,172,968
Procedure
Competitive procedure with negotiation
Sector
Business services · Payroll management services (CPV 79211110)
Timeline
  1. Contract date10 Oct 2025
  2. Published6 Nov 2025Published 27 days after the contract date

Description

The ESR service is provided under a managed service contract which expires August 2026. Oracle eBusiness Suite underpins the current integrated HR, payroll, learning management and business intelligence capability.<br/><br/>The future NHS workforce solution brings the opportunity to transform the existing ESR service to respond to changes in the wider health and care system. It will support NHS strategic workforce objectives through new and improved functionality and provide data and insights to inform decision making.<br/><br/>The Authority has awarded one contract based on the Cabinet Office Model Services Contract v2.2 for a supplier to fulfil all the requirements below:<br/><br/>i. Transition and takeover of current ESR service by 31 August 2026 including transfer of staff.<br/>ii. Run existing ESR service from 1 September 2026 including ongoing development.<br/>iii. Design, develop, configure and test the future NHS workforce solution from contract award including pilot (early ad…

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