Contract award · 10 Oct 2025

Future NHS Workforce Solution

N H S Business Services Authority awarded “Future NHS Workforce Solution” to Infosys Ltd for £1.17bn on 10 Oct 2025.

Software & information systemsNorth East

Value £1.17bn
WinnerInfosys Ltd

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Supplier
Infosys Ltd
Value
£1,172,968,000
Procedure
Competitive procedure with negotiation (above threshold)
Sector
Software & information systems · Time accounting or human resources software package (CPV 48450000)
Timeline
  1. Contract date10 Oct 2025
  2. Published7 Nov 2025Published 28 days after the contract date

Description

The Authority has procured a supplier to develop a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.9m NHS employees every month, equivalent to around five percent of the UK workforce. The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS. The supplier will manage the ESR service, transform, develop, implement and manage the future NHS workforce solution and once migration of user organisations completes, decommission the ESR…

About the supplier

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