Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Incommunities Ltd · Body governed by public law
- Supplier
- Alscient Limited
- Value
- £300,000
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- Yorkshire and the Humber
- Official notice
- 072522-2026 on Find a Tender
- Timeline
-
- Contract date30 Apr 2026
- Published31 Jul 2026Published 92 days after the contract date
Description
Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
About the supplier
Alscient Limited: every public contract they have won, plus their Companies House record (company 07252017).