Contract award · 1 Sep 2025

Customer Services AI software

Ipswich Borough Council awarded “Customer Services AI software” to ICS.AI Limited for £541k on 1 Sep 2025.

Software & information systemsEast of England

Value £541k
WinnerICS.AI Limited SME

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Ipswich Borough Council · Regional or local authority
Supplier
ICS.AI Limited SME
Value
£540,762
Procedure
Call-off from a dynamic purchasing system
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date1 Sep 2025
  2. Published3 Jul 2026Published 305 days after the contract date

Description

SMART customer services assistant for councils

About the supplier

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