Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- The Police and Crime Commissioner for Humberside · Body governed by public law
- Supplier
- Insight UK SME
- Value
- £18,026.67
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- Yorkshire and the Humber
- Official notice
- 085766-2025 on Find a Tender
- Timeline
-
- Contract date30 Oct 2025
- Published23 Dec 2025Published 54 days after the contract date
Description
Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal. The below response times are also included with this contract: • P1 - Same day response no fix time. Next day response for faults reported after 15:00 • P2 - Next day response no fix time • P3 - 5-day response no fix time Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).
About the supplier
Insight UK: every public contract they have won, plus their Companies House record (company 02579852).