Contract award · 12 Sep 2025

Restart Scheme Extension Customer Satisfaction Survey

Department of Works & Pensions awarded “Restart Scheme Extension Customer Satisfaction Survey” to IFF Research Ltd for £256k on 12 Sep 2025.

Research & developmentLondon

Value £256k
WinnerIFF Research Ltd SME

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Supplier
IFF Research Ltd SME
Value
£256,149
Procedure
Call-off from a dynamic purchasing system
Sector
Research & development · Research services (CPV 73110000)
Region
London
Timeline
  1. Contract date12 Sep 2025
  2. Published10 Oct 2025Published 28 days after the contract date

Description

A short survey of customer satisfaction running during the duration of the Restart Scheme extension. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area (CPA) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves.

About the supplier

Other awards in the same procurement

Call-offs and awards published under the same process (for example a framework or dynamic purchasing system).

Date Contract Supplier Value
12 Sep 2025 IFF Research Ltd SME £256k

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