Contract award · 18 Jun 2026

Customer Workstream Leadership - West Midlands Bus Franchising Programme

West Midlands Combined Authority awarded “Customer Workstream Leadership - West Midlands Bus Franchising…” to Constellia Public Limited for £97,347.

IT servicesWest Midlands

Value £97,347

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
West Midlands Combined Authority · Regional or local authority
Value
£97,346.94
Procedure
Call-off from a framework agreement
Sector
IT services · Project management consultancy services (CPV 72224000)
Timeline
  1. Contract date18 Jun 2026
  2. Published10 Jul 2026Published 22 days after the contract date

Description

Workstream of the West Midlands Bus Franchising Programme. The services include project management leadership of the Customer Workstream, customer experience design support, stakeholder and customer engagement strategy support, governance reporting, decision-making paper coordination, risk management support, business analysis support and preparation for Day 1 customer-facing operations under the bus franchising programme. The contract covers up to 120 consultancy days over a three-month period. Delivery will be provided on a flexible hybrid basis, with attendance at WMCA/TfWM sites and relevant meetings where required.

About the supplier

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