Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Transport for London · Body governed by public law
- Supplier
- Journeycall Limited
- Value
- £14,279,000
- Procedure
- Call-off from a framework agreement
- Sector
- Business services · Call centre (CPV 79512000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date17 Feb 2026
- Published4 Mar 2026Published 15 days after the contract date
Description
Contact Handling services, including a proportion of both telephony and written correspondence.
About the supplier
Journeycall Limited: every public contract they have won, plus their Companies House record (company SC202170).