Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- The North Yorkshire Council · Regional or local authority
- Value
- £241,896
- Procedure
- Direct award
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- Yorkshire and the Humber
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date1 Mar 2026
- Published25 Mar 2026Published 24 days after the contract date
Description
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.
About the supplier
Opus Business Systems Limited t/a Opus Telecoms: every public contract they have won, plus their Companies House record (company 02695133).