Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- H M Revenue & Customs · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- Baringa Partners LLP
- Value
- £4,165,000
- Procedure
- Call-off from a framework agreement
- Sector
- Business services · Management-related services (CPV 79420000)
- Region
- East of England
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date21 Jul 2024
- Published18 Dec 2024Published 150 days after the contract date
Description
Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills. Wave 1: better use of planning in operations. Wave 2: enabling CCG to have a flexible workforce.
About the supplier
Baringa Partners LLP: every public contract they have won, plus their Companies House record (company OC303471).