Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- London Borough of Newham · Regional or local authority
- Value
- £325,022.80
- Procedure
- Call-off from a framework agreement
- Sector
- Business services · Office-support services (CPV 79500000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date27 Jul 2026
- Published5 Oct 2026Published 70 days after the contract date
Description
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259
About the supplier
NEC Software Solutions UK Limited: every public contract they have won, plus their Companies House record (company 00968498).