Contract award · 8 Jun 2026

PR2339 Saas-based ITSM Solution

Parliamentary and Health Service Ombudsman awarded “Saas-based ITSM Solution” to Hornbill Technologies Limited for £219k. Awarded without open competition.

No competitionSoftware & information systemsNorth West

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Value
£219,101.76
Procedure
Direct award
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date8 Jun 2026
  2. Published28 Aug 2026Published 81 days after the contract date

Description

This contract has a one year extension option.

About the supplier

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