Contract award · 19 May 2026

FIRST LINE OUT OF HOURS SERVICE DESK

MCA - Maritime and Coastguard Agency awarded “First Line Out of Hours Service Desk” to Xma Ltd for £194k on 19 May 2026.

IT servicesSouth East

Value £194k
WinnerXma Ltd

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Supplier
Xma Ltd
Value
£194,056.49
Procedure
Call-off from a framework agreement
Sector
IT services · Software support services (CPV 72261000)
Timeline
  1. Contract date19 May 2026
  2. Published28 Jul 2026Published 70 days after the contract date

Description

The IT Service Desk requires an Out-of-Hours service operating seven days a week, covering 17:00-07:00 on weekdays, and providing full 24-hour coverage across weekends and bank holidays, totalling 365 days a year.

About the supplier

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