Contract award · 8 May 2026

Service Management Maturity

National Highways awarded “Service Management Maturity” to Capgemini UK PLC for £36m on 8 May 2026.

IT servicesWest Midlands

Value £36m

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
National Highways · Body governed by public law
Value
£35,950,563.89
Procedure
Call-off from a framework agreement
Sector
IT services · Technical computer support services (CPV 72611000)
Timeline
  1. Contract date8 May 2026
  2. Published29 Jun 2026Published 52 days after the contract date

Description

National Highways has appointed a Service Management Maturity (SMM) partner to enhance, integrate and develop its core service management capabilities across IT and OT. The partnership will strengthen existing services, expand to a comprehensive end-to-end service management capability, and support the delivery of improved services to customers while building internal capability for a more advanced and sustainable service management offering.

About the supplier

More from National Highways

All contracts

More won by Capgemini UK PLC

All contracts

Recent IT services contracts

Sector overview