Contract award · 11 Feb 2026

PS.23.193 Provision of Outbound Mail Services

DVLA - Driver & Vehicle Licensing Agency awarded “PS.23.193 Provision of Outbound Mail Services” to DHL eCommerce UK Ltd for £316m on 11 Feb 2026.

Postal & telecoms servicesWales

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Value
£316,000,000
Procedure
Call-off from a framework agreement
Sector
Postal & telecoms services · Postal services related to letters (CPV 64112000)
Region
Wales
Timeline
  1. Contract date11 Feb 2026
  2. Published19 Feb 2026Published 8 days after the contract date

Description

This contract will provide the Authority with an outbound bulk mail service. The provision of such is essential to supporting all services and transactions where a physical token or document is required to be sent to a mail recipient. The scope encompasses all bulk mail collection from the Authorities' sites except for 1st class, courier, special delivery and next day service, where alternative solutions are in place. The DVLA requires a contract for bulk UK mail along with a small element of international mail, currently managed by the incumbent supplier via their own Down Stream Access agreement (DSA Solution). The requirement is to maximise postal efficiencies and deliver value for money whilst providing a quality service, ensuring that mail items will be collected and delivered to the required destination(s) in line with the mail profile requirements and without interruption arising from any handover between the incumbent supplier and the Supplier. DVLA expects to produce app…

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