Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Supplier
- Illuminet Solutions Limited SME
- Value
- £147,500
- Procedure
- Call-off from a framework agreement
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- South East
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date21 Jul 2025
- Published6 Aug 2025Published 16 days after the contract date
Description
The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution. The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs. This contract was awarded following a G-Cloud 14 buying process.
About the supplier
Illuminet Solutions Limited: every public contract they have won, plus their Companies House record (company 07001312).