Contract award · 26 May 2026

Lifeline, Lone Worker and Out of Hours Call Monitoring Services

Staffordshire County Council awarded “Lifeline, Lone Worker and Out of Hours Call…” to Redditch Borough Council T/A NEW Lifeline for £288k.

Health & social careWest Midlands

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Staffordshire County Council · Regional or local authority
Value
£288,168
Procedure
Call-off from a framework agreement
Sector
Health & social care · Health and social work services (CPV 85000000)
Timeline
  1. Contract date26 May 2026
  2. Published28 May 2026Published 2 days after the contract date

Description

Cannock Chase District Council (CCDC) has run a Further Competition via ESPO framework agreement no. 203_25 Technology enabled care (Telecare) products and associated services under Lot 1.1. CCDC has awarded a supplier to assist the Council in the provision of a Telecare Alarm Service, which includes a 24-hour monitoring service for sheltered housing schemes and Council housing. The Supplier will also provide out-of-hours telephone call answering and lone working monitoring services. The Council manage approximately 5,000 mixture social housing dwellings - ranging from 1-3 bed flats, 1- 3 bed bungalows, 2-4 bed houses and 4 Independent Living schemes across the District of Cannock Chases in a geographical area of a 10 mile radius across the towns. Council tenants who met criteria for a social alarm are offered a basic telecare device.

About the supplier

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