Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- H M Revenue & Customs · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- People for Research Ltd SME
- Value
- £375,000
- Procedure
- Call-off from a dynamic purchasing system
- Sector
- Research & development · Research services (CPV 73110000)
- Region
- North West
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date9 Jul 2025
- Published11 Jul 2025Published 2 days after the contract date
Description
HM Revenue & Customs (HMRC) is undergoing a transformation to become a more customer-centric organisation. To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services. This contract is for the provision of participant recruitment services to support the Customer Lab. The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team. Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.
About the supplier
People for Research Ltd: every public contract they have won, plus their Companies House record (company 03734502).