Contract award · 16 Dec 2024

User Services for Emergency Services Network (ESN)

Home Office awarded “User Services for Emergency Services Network (ESN)” to Ibm United Kingdom Limited for £1.36bn on 16 Dec 2024.

Postal & telecoms servicesLondon

BuyerHome Office
Value £1.36bn

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Home Office · Ministry or any other national or federal authority, including their regional or local subdivisions
Value
£1,362,000,000
Procedure
Competitive dialogue (above threshold)
Sector
Postal & telecoms services · Telecommunications services (CPV 64200000)
Region
London
Timeline
  1. Contract date16 Dec 2024
  2. Published14 Jan 2025Published 29 days after the contract date

Description

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. The US supplier will provide end to end systems integration (including interfaces and testing services) for the ESN including, but not limited to providing public safety communications services (including developing and operating the public safety applications), providing the necessary telecommunications infrastructure; user device management, customer support, and service management. Future users of ESN include the police, fire and rescue, and ambulance services as well as a range of other users ranging from local authorities and utility services to first responders like inshore rescue. There are 300,000+ frontline emergency service users who will depend on ESN, using handheld devices or operating equipment in 45,000 vehicles, 66+ aircraft and more than 100 contro…

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