Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Housing Ombudsman
- Value
- £249,250
- Procedure
- Call-off from a framework agreement
- Sector
- Research & development · Design and execution of research and development (CPV 73300000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date15 Sep 2026
- Published3 Sep 2026Published 12 days before the contract date
Description
The Housing Ombudsman (HOS) is considering options to recommission its patchwork of customer-facing software, introducing an integrated customer 'front door' that better supports existing and future strategic priorities, including the possibility of a major expansion of its service to the Private Rented Sector (PRS). The project directly supports the following strategic aims listed in the 26/27 business case and 2030 corporate strategy. To help define the requirements and understand the potential of a new suite of digital tools, HOS require the support of a Digital Delivery Partner who can facilitate and complement our in-house knowledge and expertise.
About the supplier
xSolutions365Limited T/A Create Future: every public contract they have won, plus their Companies House record (company SC371716).