Contract award · 5 Dec 2024

IT Service Management Solutions Software

Hampshire County Council awarded “IT Service Management Solutions Software” to Crayon Ltd for £1.56m on 5 Dec 2024.

Software & information systemsSouth East

Value £1.56m
WinnerCrayon Ltd SME

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Hampshire County Council · Regional or local authority
Supplier
Crayon Ltd SME
Value
£1,563,968
Procedure
Call-off from a framework agreement
Sector
Software & information systems · System management software package (CPV 48781000)
Timeline
  1. Contract date5 Dec 2024
  2. Published7 Jan 2025Published 33 days after the contract date

Description

Hampshire County Council currently utilises IT Service Management (ITSM) tool, IVANTI. This software manages several key areas, including: Configuration Management Hardware Asset Management Knowledge Management/Self-Service Portal Service Catalogues and Requests The Council requires ongoing software licensing and support maintenance for this software and has awarded a contract for this. Call Off from the KSC Software Products and Associated Services framework, reference number Y23065.

About the supplier

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